If you sent the payment using a Debit or Credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance within business days. Re: Can't issue a refund when using the PayPal app. You can issue a full or partial refund up to 60 days after you receive a payment. Here’s how to issue a refund: Log in to your PayPal account. Click History. Click Details next to the payment you want to refund. Click Issue a refund. Enter the refund amount, then click Continue. Review the information, then click Issue Refund. Here’s how to issue a refund for a PayPal Here payment: Log in to the PayPal Here app and tap Preferences (button in the upper left corner). Tap Sales History. Find the transaction you would like to refund and tap it. Scroll down and tap Refund. Enter the refund amount, and tap Refund. The.